In this age of ever-increasing customer expectation, customer service has become the new brand differentiator. According to researches 52% of B2C customers stopped buying after a bad customer service interaction.
Therefore, businesses today must focus more on improving the quality of customer service to match the expectation of their customers. An efficient, prompt, and above par customer service will ensure a satisfied, happy, and loyal client base, and will attract positive referrals. While businesses spend much money on acquiring new customers, they can retain their existing customers at a fraction of the cost. All they need to do is to provide high-quality customer service that caters to their customer’s every need.
Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. If lately you have been unable to meet the gruelling demands of customer support in-house, why not consider outsourcing inbound customer support to DYB Leads?